Returns & exchanges

Standard-sized pieces

Standard-sized items can be returned within 14 days of delivery for a refund or exchange, provided they're unworn, undamaged, and in their original packaging.

Made-to-measure pieces

Pieces cut to your measurements are non-returnable — we built them for your body, so we can't resell them. The exception is manufacturing defects (a faulty seam, wrong material, sizing that doesn't match what you submitted): we'll repair, remake, or refund. Reach out within 7 days of delivery.

Faulty or damaged on arrival

Photograph the issue and email [email protected] within 48 hours of delivery. For confirmed defects we cover reasonable return shipping and either repair, replace, or refund.

How to start a return

1. Email [email protected] with your order number and a short note.
2. We'll reply with the return address and instructions.
3. Pack the item carefully — ideally in the original packaging.
4. Ship it back within 14 days of getting the label.
5. Once we receive and inspect the item, we'll refund or send the exchange within 5 business days.

Refunds

Refunds go back to the original payment method. Bank processing can take another 3–7 business days after we issue the refund.

Exchanges

For a size exchange on a standard piece, just say so when you email us — we'll hold the new size and ship it the same day we receive the return.